About Us
Terms & Conditions
Welcome to The Genuine Brands official website. Terms and conditions stated below applies to all visitors and users of https://www.thegenuinecompany.com/. You are bound by these terms and conditions as long as you're on https://www.thegenuinecompany.com/.
General
The content of terms and conditions may be change, move or delete at any time. Please note that https://www.thegenuinecompany.com/ have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, https://www.thegenuinecompany.com/ will take immediate actions against the offender(s).
Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the https://www.thegenuinecompany.com/ website” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by The Genuine Brands
Comments and Feedbacks
All comments and feedback to The Genuine Brands will be remain enquiry@genuine.ltd. User shall agree that there will be no comment(s) submitted to the https://www.thegenuinecompany.com/ will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.
Product Information
We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.
Newsletter
User shall agree that https://www.thegenuinecompany.com/ may send newsletter regarding the latest news/products/promotions etc through email to the user.
Indemnification
The user shall agree to defend, indemnify and hold https://www.thegenuinecompany.com/ harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.
Link to other sites
Any access link to third party sites is at your own https://www.thegenuinecompany.com/ will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.
Inaccuracy Information
From time to time, there may be information on https://www.thegenuinecompany.com/ that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice.
Termination
This agreement is effective unless and until either by the customer or “link website”. Customer may terminate this agreement at any time. However, “link website” may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.
Payment
All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard or online payment methods. Payments cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, we will not be liable for any delay or nondelivery of Your Order
Privacy Policy
Your Privacy
We respect the privacy of your personal information, and we strive to maintain the confidentiality of your personal information given by you. The objective of collecting your personal data is to deliver products and services, future marketing purposes and to improve our services to you. Only our authorized employees have access to your personal information. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. We may also be required to disclose such information to regulators, lawyers, auditors, other companies in the same group, third party service providers and appointed marketing agency.
Your Consent
We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.
Communication and Marketing
If you have made a purchase from our store, we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of The Genuine Brands. All The Genuine Brands members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties, you should opt-out by visiting 'Your Details' in 'Your Account' on the The Genuine Brands website. You can access 'Your Account' once you register and login. Or click on the 'unsubscribe' link in any email communications which might we send you.
What are Cookies?
What are Cookies? A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit The Genuine Brands, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.
Site Statistics
We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. The Genuine Brands uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. Further information regarding the way in which this information is obtained and used can be obtained by contacting us.
Cancellation & Refund Policy on Service
Cancellation Period
Customers may cancel their service booking within 24 hours of making the reservation without penalty
Cancellation Fees
If cancellation occurs more than 24 hours after booking, a cancellation fee of 20% of the total service cost will be charged.
Refund Eligibility
Refunds will be issued for cancellations made within the allowable cancellation period (24 hours from booking). Refunds will be processed within 5-7 business days and will be credited back to the original method of payment.
Non-Refundable Services
All ticket purchases/booking purchase are strictly nonrefundable and non-deferrable.
Process for Cancellation
To cancel a service booking, customers must contact our customer service department at enquiry@genuine.ltd or 0167131129.
Changes to Reservations
Changes to reservation dates or times may be accommodated depending on availability and must be requested at least 48 hours (During Business Days) before the scheduled service time. Additional charges may apply for changes made outside of this timeframe.